Refund Policy
Last Updates: October 13th, 2025
At Clear Ear Nursing we provide professional ear care services performed by registered nursings including ear wax removal by micro suction, irrigation, or mechanical removal. We aim to deliver safe, high quality care and ensure every client has a positive experience.
Under the Australian Consumer Law (ACL), you are entitiled to a remedy if a service is not delivered with due care and skill or does not match what was promised. If an issue occurs due to our error, we may offer re-services, credit or refund. Refunds will not be issued for change of mind, discomfort associated with treatment or outcomes that fall with in normal clinical limits (for example when full wax removal isn't possible in one session).
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We understand that circumstances can change. to ensure fairness and allow appointment availability to others we ask for 24 hours notice to cancel or reschedule appointments. Cancellations with less than 24 hours notice or failure to attend an appointment, Amy incur a cancellation fee equal to the full service charge. If Clear Ear Nursing needs to cancel your appointment due to illness or an emergency you will be offered a new appointment or a refund if prepaid.
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If you are unhappy with a service, please contact us within 7 days of your appointment, We will review your concern carefully and may offer a follow up assessment or service adjustment if clinically appropriate.
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To get in touch or request a service review please contact:
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Clear Ear Nursing
048 627 0164
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.